How Platinum Guard handles information you share with us.

Information we collect

We collect information you choose to provide when you request a quote, ask for service, call, email, or otherwise contact the agency. Depending on the request, that may include your name, email address, phone number, state, ZIP code, insurance interests, business or personal insurance needs, timing, and the details you choose to provide.

Please do not send Social Security numbers, payment card information, driver’s license numbers, medical information, or other highly sensitive information through a general website form, ordinary email, or text message unless Platinum Guard specifically asks you to use an appropriate secure method.

How we use information

We use information to respond to quote and service requests, communicate with you, identify insurance markets that may fit the request, assist with applications or policy service when authorized, maintain business records, prevent fraud or misuse, protect our systems, and meet legal, regulatory, carrier, and contractual obligations.

When information may be shared

Insurance often requires information to move between the agency and other parties involved in the transaction. We may share information as reasonably necessary with insurance carriers, wholesalers, market-access partners, service providers that support our website or business operations, and other parties you ask us to work with. We may also disclose information when required or permitted by law, regulation, legal process, or a governmental request.

Nonpublic personal information connected with an insurance transaction is handled subject to applicable insurance privacy laws and any additional privacy notice provided in connection with that transaction. This website notice supplements those notices; it does not replace them.

Website and browser data

The website may use cookies, browser storage, analytics, security tools, or similar technologies to operate the site, remember in-progress form information, understand how pages are used, and protect the website. Information entered in a quote form may be stored temporarily in your browser while you review it. Information is not sent to Platinum Guard until you intentionally submit or send it.

Third-party website, analytics, email, carrier, and service providers may process information under their own terms and privacy practices when you use their services or leave the Platinum Guard website.

Your choices and insurance privacy rights

You can choose how much information to provide before speaking with an agent, adjust browser cookie or storage settings, and ask us to update your contact preferences. Applicable insurance privacy laws may provide additional rights to receive notices, access certain recorded personal information, request correction, or limit certain disclosures. Those rights depend on the law and the nature of the insurance relationship.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the information and our business operations. No website, email system, or electronic transmission can be guaranteed completely secure. We retain information for as long as reasonably necessary for the purpose it was collected, to support the insurance relationship, and to meet legal, regulatory, carrier, contractual, security, and recordkeeping requirements.

Privacy questions

Call Platinum Guard at 478-370-2011 or email will@platinumguardinsurance.com with a privacy question. Pennsylvania clients may also contact Tyler Amaral at tyler@platinumguardinsurance.com.