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Client service
How can we help with your policy?
Start a claim question, billing request, certificate request, or policy update here. You can also call us when talking it through would be faster. Requested policy changes are not effective until approved and confirmed in writing.
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What do you need help with?
Start a quote
Claim guidance
For urgent claims, use the carrier claims number on your policy or ID card. Call 911 for immediate danger or injury.
Billing or payment
Use the billing details on your carrier statement. We can help identify the right carrier contact when needed.
Certificate of insurance
Have the certificate holder, contract requirements, and requested delivery date ready.
Policy change or renewal
Tell us what should change and the date requested. Nothing changes until confirmed in writing.
Policy documents or ID cards
Request an ID card, declarations page, policy copy, or other proof of insurance and tell us when you need it.
In-person consultation
Choose Warner Robins or Elizabethtown and tell us what you want to review. In-person consultations are by appointment.
Carrier self-service
Go directly to your carrier for time-sensitive account tasks.
Use the company shown on your policy, ID card, bill, or declarations page. These official links do not confirm that your policy is with a listed carrier.
Progressive
Official carrier website
GEICO
Official carrier website
Bristol West
Official carrier website
AssuranceAmerica
Official carrier websiteDo not see your carrier?Check your policy documents or call Platinum Guard and we will help identify the correct service contact.Call 478-370-2011
Service request
Tell us what you need.
Share the request and the best way to reach you. We will follow up if anything else is needed.
Please do not include Social Security numbers, payment information, driver license numbers, or full policy documents.